Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

This product comes with a 12-month warranty that covers the device only.

Please follow the instructions for use and maintenance to keep the device in good condition.

We are not responsible for damage to the device in the following cases:

Water damage

Open the internal components of the device

Use of sharp objects


Theft or loss

Accident, misuse or abuse

Use with unauthorized accessories or use other than as instructed.

A specialized team will inspect the device to verify the damage (via video or other means).

Once the damage has been verified, a specialized team will repair or replace the device at their discretion.

- Free shipping on orders over: 150 USD

- Shipping takes:


- For shipping status, arrival, and follow-up, please contact: Help center

Or the shipping company will send you a tracking number

Or please contact …… to know the arrival date of the order

You have 7 days to cancel your order and return it for a full refund. ( 14 days is too long.)

If you exceed the specified period, you cannot cancel your order or return it for a refund.

You cannot return an order after opening the box or using the product.

You cannot return an order if the product or box is damaged.

You are responsible for the cost of returning the order.

The refund will be issued once the product has been returned and inspected.

If you receive your order in damaged condition:

Contact us immediately to resolve the issue.

A specialized team will inspect the order to verify the damage (via video or other means).