Warranty

We offer a one-year warranty from the date of purchase.


If a manufacturing defect is found within one year of purchasing the device, our company will inspect the device to determine the cause of the Technical issue and we will cover the cost of repair or send a new device.


In case the device is damaged during the shipping process, Please notify us immediately upon receipt of the device by contacting us through:

jolieglam.team@gmail.com and attach the following:


- Pictures showing the damaged part during the shipping process.

- A picture of the receipt (order confirmation).

- And any other attachments that the company may request.

- The warranty covers purchases made through our website Jolieglam or our agents only.


Disclaimer:


This warranty does not cover devices that are damaged due to:


- Accident, misuse or modification of the device's contents.

- Theft or loss.

- Use the device with unauthorized products or use contrary to instructions.

- Failure to follow the charging instructions in the user manual.

- Repair by unauthorized persons.

- Exposure to high temperatures.

- Exposure to water, humidity or steam.

- And other causes beyond the responsibility of the manufacturing company.


To contact the support team, please send us an email at:

jolieglam.team@gmail.com Please include 'WARRANTY' in the subject line of the email.

WARRANTY

This product comes with a 12-month warranty that covers the device only.

Please follow the instructions for use and maintenance to keep the device in good condition.

We are not responsible for damage to the device in the following cases:

Water damage

Open the internal components of the device

Use of sharp objects

Breakage

Theft or loss

Accident, misuse or abuse

Use with unauthorized accessories or use other than as instructed.

A specialized team will inspect the device to verify the damage (via video or other means).

Once the damage has been verified, a specialized team will repair or replace the device at their discretion.

SHIPPING POLICY

- Free shipping on orders over: 150 USD

- Shipping takes:

 

- For shipping status, arrival, and follow-up, please contact: Help center

Or the shipping company will send you a tracking number

Or please contact …… to know the arrival date of the order

CANCELLATION AND RETURN POLICY

You have 7 days to cancel your order and return it for a full refund. ( 14 days is too long.)

If you exceed the specified period, you cannot cancel your order or return it for a refund.

You cannot return an order after opening the box or using the product.

You cannot return an order if the product or box is damaged.

You are responsible for the cost of returning the order.

The refund will be issued once the product has been returned and inspected.

If you receive your order in damaged condition:

Contact us immediately to resolve the issue.

A specialized team will inspect the order to verify the damage (via video or other means).